Return & Refund
Last Updated: June 2, 2026
At Dingzze, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Policy
You may return eligible items within 30 days of receiving your order.
To be eligible for a return, the item must:
* Be in its original condition
* Be unused or only minimally used
* Include all original parts, accessories, manuals, and packaging
* Not be damaged due to misuse, abuse, or improper handling
No Restocking Fees
We do not charge any restocking fees for approved returns.
Return Process
To initiate a return, please contact our customer support team at:
Email: info@dingzze.com
Phone: +1 (346) 301-4266
Please provide:
* Your order number
* Your full name
* A description of the reason for the return
* Photos (if the item is damaged or defective)
Our support team will provide return instructions and the appropriate return address.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photos of the item and packaging to assist with the claim process.
If approved, we will provide a replacement, refund, or other suitable resolution at no additional cost.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear in your account after processing, depending on your financial institution.
Non-Returnable Items
The following items may not be eligible for return:
* Gift cards
* Clearance or final sale items (if clearly marked)
* Personalized or custom-made products
* Items damaged through misuse or improper handling
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Dingzze will cover the return shipping costs.
For returns due to customer preference, change of mind, or ordering the wrong item, the customer may be responsible for return shipping costs unless otherwise stated.
Exchanges
If you would like to exchange an item, please contact our customer support team. Exchange requests are subject to product availability.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Dingzze, Inc.
Email: info@dingzze.com
Phone: +1 (346) 301-4266
Warehouse Address:
2407 S Congress Ave, Suite E 125
Austin, TX 78704
United States
Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)